Building Trust in an Era of Constant Hooks

June 18, 2025

Smart consumers see through marketing strategies today. They want something real and genuine. They recognize when you’re just trying to gain a click with content that doesn’t deliver. It’s not that…

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Smart consumers see through marketing strategies today. They want something real and genuine.

They recognize when you’re just trying to gain a click with content that doesn’t deliver. It’s not that attention tactics don’t work anymore – they just need a different approach.

In a world where everyone’s fighting for attention, the businesses that focus on building trust rather than just capturing eyeballs are the ones that create lasting impact.

The Paradox of Modern Marketing

When everything is designed to hook attention, nothing truly captures trust.

Today’s marketplace is saturated with attention-grabbing tactics. Research shows that 99% of customers believe companies need to improve their trustworthiness, revealing a significant trust deficit that businesses must address through authentic connection.

Many businesses are screaming for attention. All they do is post and boast about their products and services.

Instead, they should be sharing raw stories and documenting their journey.

The most attention-grabbing content is designed to hook you by pointing out your problem. But real thought leadership gets people to see their own problems and positions you as the expert.

You design content in a way where they see themselves in your shoes.

The Longer Path to Better Customers

Those in a longer sales cycle usually become better customers.

People drawn in by gimmicks tend to have bigger churn rates. They leave sooner.

Why? Because they didn’t fully understand the process. They didn’t see the full picture.

Marketing gimmicks spoke to their emotions and drew them in. Which isn’t necessarily bad – we make all decisions emotionally. However, education has to be part of it.

Studies have found that relying solely on short-term marketing strategies leads to a lack of customer retention and sustainable growth. Long-term approaches focused on building strong brand identity and trust create emotional connections with customers that foster loyalty.

Time-proven Principles in Modern Business

Serve the one that’s in front of you.

Sometimes we want to move too fast and go beyond what we can handle. Let things grow naturally. Let the seed go in, let it be watered, and matured.

We are called to serve. Behind the screen there is a person, not just attention.

Serve your people. Build a community.

Go low, so you can be exalted instead of exalting yourself.

That person behind the screen is dealing with real stuff. Don’t hype or persuade them to do something that won’t be a good decision for them.

Focus on your ideal client and make sure the one you’re closing into the deal fits that criteria.

The Biblical principle of stewardship is foundational for building trust and respect with peers and customers, making it essential for building strong teams and lasting business relationships.

The Strategic Advantage of Selectivity

Being selective with clients allows you to serve people at a deeper level with better quality.

This builds more trust and leads to better referrals.

We’re selective about who we work with because our strategies deliver serious results – and that requires the right partnership.

We’re not looking to manage hundreds of clients. Rather, we are specific and only work with a few clients at a time so we can guarantee results instead of running ourselves dry.

We want to be picky about the clients we take on and be a more exclusive agency that has fewer clients but charges more per client. Less is more, quality over quantity.

While 84% of executives believe customers highly trust their company, only 27% of customers actually feel this way. This reveals a significant trust gap that businesses must address through authentic engagement rather than marketing tactics. 

AI and Authenticity: Finding Balance

Instead of getting AI to replace complete systems or teams, look for quick wins.

Use AI to supplement human activity, not replace it.

There are countless organizations who moved too fast and it backfired..

Poorly implemented AI could lead to unfair practices, eroded consumer trust, and reduced market competition, highlighting the need for ethical implementation.

After spending my entire career focused on fulfillment, I’ve learned to cut down cost and time using AI to give clients the same experience as a traditional agency but for a much lower cost due to the time-saving elements.

Same results, but half the price. What used to cost a client $10,000 a month we can now do for $1,500.

The Economics of Trust

People buy from people they know, like, and trust.

That’s why we have value ladders. When people don’t trust you yet, they can only commit to a low-ticket offer.

Once this trust is established, you can command higher prices, and they gladly pay because they know you won’t run off with their money.

You have deposited trust. They gave you funds, in exchange they received the desired results. Both parties received trust in return.

Companies that create personalized experiences grow year-over-year incremental revenue by 1.7x and more than double the lifetime value of their customers, demonstrating the economic advantage of building authentic relationships.

Beyond Vanity Metrics

It’s not that more followers don’t bring in more revenue.

It’s the lie that we believe that’s the only metric that matters, and more followers equal more revenue.

Followers are not a direct result of more revenue. It’s the right kind of followers that matter.

Ultimately we want long-term trustworthy relationships. It’s easy to create quick connections online without ever forming a relationship.

Research indicates that 62% of consumers would lose their loyalty to a brand if it delivered a non-personalized experience, demonstrating the critical importance of authentic personalization in maintaining customer relationships.

Promises vs. Process

Today agencies come up with crazy guarantees to help them close the deal.

Stop making crazy promises. Just execute on your process that you know get results.

We can’t promise results. Nobody can.

However, we have a repeatable process that works based on our past work. And you need that too. What’s your proven mechanism?

Our goal is to provide our prospects and clients with value so they see we are a team that cares and is willing to do what it takes to move the needle in the right direction.

Companies pursuing short-term gains at the expense of long-term customer relationships often sacrifice customer retention in pursuit of quick wins.

For instance, car-rental websites that hide fees to make prices appear more attractive might initially boost customer acquisition but create a frustrating experience when customers face unexpected costs, diminishing trust and reducing repeat business.

Building Trust Through Research

Deep research into your clients’ markets and audiences allows you to speak to their concerns and genuinely show them you care.

This applies both from a client to their customer standpoint and from you to your client.

We’re not here to sell you a service. We’re here to solve your real problem: driving sales.

Web design, graphic design, and paid ads? They’re just tiny pieces of the bigger puzzle.

On their own, they’re like shiny tools with no instructions. But together, with a tailored, battle-tested strategy based on research, they transform into a revenue-generating powerhouse.

A Framework for Lasting Trust

Building trust in an era of constant hooks requires a fundamental shift in how we approach marketing.

Start by serving the one in front of you. Focus on quality over quantity.

Let relationships grow naturally, like seeds that need time to mature.

Use AI and technology as supplements to human connection, not replacements.

Share raw stories and document your journey instead of just promoting products.

Recognize that behind every screen is a person dealing with real challenges.

Create content that helps people see themselves in your shoes, not just content that points out their problems.

Build a value ladder that allows trust to develop over time.

Make promises you can keep, based on repeatable processes with proven results.

Research deeply to truly understand your clients’ needs and concerns.

And remember: in a world where everyone is fighting for attention, the businesses that build genuine trust are the ones that create lasting impact.

According to Salesforce research, 88% of customers believe trust becomes more important in times of change, highlighting why authentic relationships matter more than ever in today’s constantly shifting marketplace.

The path to building trust may be longer, but it leads to better customers, stronger relationships, and ultimately, a more successful and fulfilling business.

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